TopShipped

1. Overview

TopShipped offers two paid products: a Pro subscription and project sponsorships. This policy explains when refunds apply to each. If you have a question about a charge, email us at hello@topshipped.com before disputing with your bank — we are happy to resolve issues directly.

2. Pro Subscription

Pro subscriptions are billed monthly and renew automatically on the same calendar day each month.

No refunds for partial months. When you cancel, your Pro access continues until the end of the current billing period. We do not prorate or refund the remaining days.
Accidental renewals. If you were charged for a renewal you intended to cancel, contact us within 48 hours of the charge. We will review on a case-by-case basis and issue a refund if the request is reasonable.
How to cancel. You can cancel at any time from your account settings. Cancellation takes effect at the end of the current period and no further charges will be made.

3. Project Sponsorships

Sponsorships are one-time payments for a featured placement on TopShipped for a chosen duration (30 days minimum).

Non-refundable once activated. The sponsorship period begins immediately upon successful payment. Because the placement slot is reserved and begins serving impressions right away, we do not offer refunds after activation.
Failed activation. If your payment was processed but your project was not featured due to a technical error on our side, contact us and we will either activate your sponsorship or issue a full refund.
Project removed for policy violation. If your project is removed from the platform for violating our Terms of Service during an active sponsorship period, no refund will be issued for the remaining days.

4. Duplicate Charges

If you were charged more than once for the same product due to a payment processing error, contact us immediately at hello@topshipped.com with your receipt. We will investigate and refund any confirmed duplicate within 5 business days.

5. How to Request a Refund

Email hello@topshipped.com with:

The email address on your TopShipped account
The date and amount of the charge
A brief description of why you are requesting a refund

We aim to respond within 2 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank.

6. Chargebacks